Shipping & Returns
We will hold orders for up to 5 days. After 5 days the customer is responsible for dead or damaged livestock.
U.S. FedEx Priority Overnight Express - Normally 10:30am Next Day
Shipping Per Order: $50.00 - Includes Insulated box, 3mm Specimen bags, 100% Medical grade oxygen, and heat/cold packs as needed.
Florida Residents FedEx Priority Overnight Express - Normally 10:30am Next Day
Shipping Per Order: $25 - Includes Insulated box, 3mm Specimen bags, 100% Medical grade oxygen, and heat/cold packs as needed.
Return Policy: All DOA refunds will be in the form of Store Credit - No Exceptions - No Cash Refunds. There is no refund/credit for the cost of shipping due to DOA. This cost is paid to FedEx and cannot be recovered. All Credits will be good for up to 1 year from when they are issued. Credits can be used on any livestock items on our website only. You cannot use your credit on Lighting, Liverock, or any of our Ebay listings.
Live Arrival Guarantee: To guarantee a timely exchange you MUST follow the below guidelines:
-You must be present for the First Attempt of Delivery. If you are not home or if you provided us with an improper address and the shipment does not get delivered on the first attempt then our Live Arrival Guarantee is then void.
- Pictures of the dead specimen in its sealed shipping bag must be forwarded to sales@Exotic-Reefs.com within 2 hours of the package getting delivered to you or the fedex office that the shipment is being held at.
- Live arrival is not guaranteed if your weather is below 30 degrees anytime from when the shipment goes out to when its received.
Exotic Reefs Holds The Final Right To Refuse Any Refund.